Custom production
Production time varies by product, photo suitability, the number of subjects, revision requests, and seasonal demand. Where a proof is included, fulfilment begins after approval. Dates and delivery windows are estimates unless we expressly agree otherwise.
Delivery
Digital products are delivered electronically. Physical orders are sent to the address provided at checkout. Delivery time varies by destination and carrier, and international orders may be subject to local customs processes, duties, or taxes.
Address changes
Review your delivery details carefully at checkout. Email fureverpetdesign@gmail.com as soon as possible if an address needs changing. We cannot guarantee a change after fulfilment has begun.
Cancellations and change of mind
Because personalised work is created specifically for you, cancellation or change-of-mind returns may not be available once design or production has begun. Email fureverpetdesign@gmail.com promptly and we will confirm what remains possible based on the order stage.
Damage, faults, and incorrect orders
If an item arrives damaged, faulty, or materially different from the approved order, email fureverpetdesign@gmail.com promptly and include clear photographs of the item and packaging. We will assess the issue and provide an appropriate repair, replacement, refund, or other remedy.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies rights and remedies that cannot lawfully be excluded under the Australian Consumer Law.